FREQUENTLY ASKED QUESTIONS

  • We aim to get you your photos and video within 4 weeks! However, videos and photos can take up to 4-6 weeks depending on our schedule, but we try our best to get everything by a 4 week mark! Sometimes life happens and if we are ever running behind, we will 100% let you know! We also will work with you if you need a sneak peek, etc. for a special occasion!

  • You will receive your photos through a digital format through PASS. We will send you a link through your email and it will take you to the PASS website where you can access all of your photos! You are even able to purchase prints through your PASS gallery if needed. You will receive your video through a Vimeo link that will allow you to download your video to your device.

    ***We recommend you download the photos and video and save it to your computer or other devices so you 100% know you have it and have access to it!

  • Make sure to download the photo if wanting to post and not to screen shot it! When screenshotted, it will take away the quality of the photo when posted and we want to make sure you are posting its truest quality! When you are downloading the video, make sure to download the video with the 1080 or 4k option from Vimeo! This will give you the best quality when you post to various social media platforms!

  • No, we do not do printing! However, you are able to print through your PASS gallery! You do have access and rights to your photos once received so you are welcome to print your photos through whatever platform you choose! We recommend PASS for your printing needs!